A Crisis is a major, unpredictable event that threatens to harm your company.  No company is immune from a crisis.  The best you can do is to make sure you are properly prepared.

Lukins & Associates' team of highly skilled crisis management experts have over 200 years of combined experience ranging from aviation and highway, to maritime, port and energy operations.

Our Crisis Management consulting services include, but are not limited to:

  • Anti-Piracy/Anti-Terrorism Support/Planning
  • Assessments and Audits
  • Aviation Support
  • Crisis Management Team Augmentation
  • Drills and Exercises
  • Executive Protection
  • Expert Witnesses
  • Field Operations for Crisis Management Advisory Services
  • Government Liaison
  • Kidnapping and Response
  • Plan Writing
  • Rail Crisis Management Support
  • Regulatory Compliance
  • Reputation Management
  • Salvage Operations
  • Training

Drills & Exercises

Lukins & Associates can assist with you with any crisis management assessments or audits, whether required by regulations or your company's internal policies.  Our staff has experience in conducting assessments and audits ranging from marine terminals to offshore facilities, from aviation to rail operations.  We conduct assessments and audits using a comprehensive checklist comprised of current regulatory requirements, best known business practices, and lessons learned from decades of experience.

Our team of crisis management experts has developed crisis management drills and exercises for clients worldwide.  We pride ourselves on being able to develop scenarios that are realistic, accurate, and useful to our clients.  Drills and exercises are intended to be a learning experience, not just conducted to fill a regulatory requirement.

Our drill and exercise program is tailored to the needs of our clients.  We use real-life information to develop scenarios based on our extensive field experiences, and ensure each drill or exercise meets and exceed any regulatory requirement.

Lukins & Associates can assist you with your drills and exercises through our self-implemented program, where all the scenarios, forms, event cards, rules, etc. are developed, then provided to you for you and your staff to implement; or by providing you our full drill or exercise program which includes Lukins & Associates acting as controllers, coaches, evaluators, and role players.  Please click on either of the links below to see more information on our programs.

For our U.S. clients, quarterly crisis management drills are a requirement under the U.S. Coast Guard, U.S. Bureau of Ocean Energy Management, Regulation and Enforcement (BOEMRE - formerly MMS), U.S. Environmental Protection Agency (EPA) and the Occupational Safety and Health Administration (OSHA) regulations.  Internationally, every country has their own regulatory requirements or comply with standards outlined by the International Maritime Organization (IMO), the European Union (EU) or other policies and guidelines.

Most drills seem to be conducted with the primary goal of simply meeting the regulatory requirement, missing out on the true value of a drill.  A drill, when developed and implemented correctly, is an excellent tool for determining the status of your crisis management program.  Drills are 'spot checks', looking at particular pieces of your program or system.  The lessons learned from drills, and the feedback from your personnel, can be of great value in determining your vulnerabilities and implementing the appropriate countermeasures and preparedness actions.

Lukins & Associates offer three approaches to assisting you with your crisis management drill program:

1.  Self-implemented drill package, includes:

  • 12 drill scenarios
  • Drill sign-in sheet
  • Drill "Ground Rules"
  • Drill critique sheet
  • Drill record form


 2.  Assisted drill package, includes:

  • Drill sign-in sheet
  • Drill "Ground Rules"
  • Drill critique sheet
  • Drill record form
  • Lukins & Associates consultant (s) on standby to assist with implementing the drill, receiving your lessons learned, and drafting recommendation and a path forward based on the lessons learned. 
  • Drill scenarios that are based on previous lessons learned, to be used for the development of the following quarterly drill. 


3.  Lukins & Associates' Full Drill Package:

This package includes all the required forms, etc. and a scenario based on your plan.  Lukins & Associates controls your drill, role plays, gathers feedback and lessons learned, provides you with a full report of the drill for your records, and recommendations for improvements/path forward.

The Hindsight Exercise

Lukins & Associates offers our clients the opportunity to turn any exercise into a Hindsight exercise.  The concept behind the Hindsight exercise is simple: we start the exercise at the conclusion, when whatever could have gone wrong, has gone wrong.  We then simply walk the scenario backwards, stopping to analysis each time we come across the root cause, or causes, that created a particular problem.  By the time the exercise is completed, your asset is whole again!  And the potential situation(s) or incident(s) which was the initial root cause(s) of the disaster has been discovered, thus allowing the exercise to become a preventive action rather than a response.  The lessons learned from this exercise become action items to correct, as necessary, before an actual incident occurs on your facility or vessel.

General Consultancy

Lukins & Associates team of professional consultants are available to assist you with any of your company's general consulting needs, to include:

  • Corporate Resource Management
  • Crisis Communication plans
  • Crisis Management plans
  • Disaster Recovery plans
  • Expert Witnesses
  • Kidnapping & Response
  • Natural Disaster Preparedness
  • Regulatory Research
  • Special Event Planning
  • Team Building

Lukins & Associates can assist you in the development of your Crisis Management Team for by evaluating your current crisis management structure, reviewing existing crisis management, emergency management and disaster plans and procedures, and by implementing a top quality training, drill and exercise program to ensure continuous improvement.  Further, our highly skilled team of crisis management experts can assist you during any crisis by augmenting your team.

We pride ourselves on providing superior assistance in the area of regulatory compliance, providing our clients with the most current, up-to-date regulatory information available.  Our years of experience working for and with various governments gives us an inside advantage to ensuring your company is kept informed of any regulatory change that could affect your operations.

Training

Lukins & Associates cadre of experienced instructors bring our years of knowledge and expertise to the classroom, ensuring our clients receive the highest level of training in the industry.  Our training courses have been developed based on regulatory requirements, best known practices, and lessons learned over decades of on-the-job experience.

Our training courses include, but are not limited to:

  • Crisis Management for Executives
  • Conflict Management
  • Emergency Planning
  • National Incident Management System (NIMS)
  • Kidnap Management and Response
  • Search and Rescue
  • Workplace Violence Awareness and Prevention
  • Major Disaster Planning and Response

We routinely tailor our existing training or develop new courses based on our clients’ needs.

Please let us know how we can be of service to you.